Question 1

How can I book a course?

Accepted Answer

Fill in the enrolment form online and wait for our team to reach out to you to confirm all the details. If you are in touch with one of our representatives, you can also fill in the pdf enrolment form and send it to us via email. Telephone bookings will need to be confirmed by email. Your booking is confirmed when you receive a booking confirmation email.

Question 2

How soon do I need to book a course?

Accepted Answer

As class size is limited, we recommend that you register at least one month in advance. Bookings within two weeks of the start date incur an additional charge of CHF 40 (for bookings in Switzerland); EUR 35 (for bookings in France and Germany); GBP 30 (for bookings in England).

Question 3

Can I book initially for one or two weeks and then extend my course?

Accepted Answer

Yes, but remember this will result in a higher price than for a single booking covering the same time-period. There is no guarantee that we will be able to provide you with a place on one of our courses, or in the accommodation of your choice. It could mean a gap between the end of one course and the start of your next course or having to switch accommodation.

Question 4

Will I receive confirmation of my booking?

Accepted Answer

Yes, you will normally receive confirmation of your booking within 48 working hours. If you have not heard anything from us within two days, get in touch as it might mean that your booking has not been received.

Question 5

How can I pay for my course?

Accepted Answer

We accept online payments via Visa or Mastercard credit/debit card and bank transfers.

Question 6

Will you send me an invoice before my course starts?

Accepted Answer

Yes, you will receive an invoice together with your booking confirmation email.

Question 7

What will it cost me if I cancel my booking?

Accepted Answer

Please see our Terms and Conditions  “9. Cancellation – Standard policy” Section for full cancellation pricing information.

Question 8

What qualifications do the teachers have?

Accepted Answer

All our teachers have a native level of language and extensive experience in foreign language teaching.

Question 9

How do I find the right course for my language level?

Accepted Answer

Our adult courses require an online assessment before arriving at the school so that you can start your first day in the right class. Please note complete beginners do not need to complete assessment test, however, there are specific starting dates for total beginners. Summer camp students would need to complete an online assessment test 4 weeks before the camp starts.

Question 10

Can I change groups if I feel I’m in the wrong group?

Accepted Answer

There are weekly tests to monitor and track progress. Should you feel the class you are in is too fast, too slow, too easy, or too difficult, have a word with your teacher. If you need a second opinion, speak to the school or camp manager who will take the decision whether you should be moved or not.

Question 11

What is included in the course price?

Accepted Answer

Books and other teaching material, the cultural and activities program, Alpadia student ID, the placement test, the weekly tests, and your course certificate attesting to the level obtained.

Question 12

Will I receive a certificate?

Accepted Answer

All students who have attended more than 80% of the teaching sessions in their course will receive an Alpadia certificate stating their language level.

Question 13

Do you also offer excursions for your students?

Accepted Answer

Each of our schools offers a rich and varied cultural programs, activities and excursions at least three afternoons and evenings per week. Our summer camp students benefit from an exceptionally rich program of activities and excursions that are included in the price. Optional Premium+ activities are available at an additional cost.

Question 14

When should I arrive and depart?

Accepted Answer

All accommodation is booked from the Sunday before your course begins until the Saturday after it finishes. If, for example, you cannot get flights on these days, it is possible to book an extra night upon arrival and/or departure. Please let us know your travel plans as soon as possible!

Question 15

What types of accommodation are available?

Accepted Answer

For adults we offer a range of accommodation options depending on your preferred destination – from host families to shared student apartments and residences. For students at our summer camps, there is a range of accommodation from single ensuite bedrooms to quadruple rooms in student residences. Please check your preferred camp page to see what options are available.

Question 16

Can I book a course without booking accommodation?

Accepted Answer

Yes, you can book your language course without accommodation.

Question 17

How do I pay for my accommodation?

Accepted Answer

The accommodation fee will be included in your enrolment invoice, so it needs to be paid in the same way as the language course or summer camp.

Question 18

Can I book accommodation without booking a course?

Accepted Answer

Question 19

When will I receive the exact details about my accommodation?

Accepted Answer

Approximately three weeks before your course start date, we will send exact details: name, address, telephone number, email address (if available), and a brief description of the accommodation.

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